Items purchased online will be eligible for return or exchange only upon approval. Approvals are dependent on in-store stock and current availability.
Any rush orders, special orders, altered merchandise, personalized items (monograms, nameplates, initial pieces), earrings, and custom orders are final sale and are noteligible for refunds or exchanges.
Shipping costs are nonrefundable. Customers are responsible for the cost of return shipping labels and any associated fees.
If you have any questions about our Return and Exchange Policy, please do not hesitate to contact us at 516-931-3700 or email us at firstname.lastname@example.org
Because many of our items are made to order, there may be a longer lead time prior to shipping (4-6 weeks, depending on the piece). If you’re in a rush or need a piece sooner, give us a call or send us a text at (516) 931-3700.
Within the US, Nuha Jewelers ships via USPS Priority Mail or UPS, which typically takes between 2-3 business days.
Items between $2,500 and $5,000 are shipped via USPS Priority Mail Express, which typically takes either 1 or 2 days.
Items over $5,000 are shipped via UPS.
A signature is required upon delivery. Please note that all pieces are fully insured.
Additionally, please note that shipping charges will not be refunded, as they are the responsibility of the buyer. Return shipping is also the responsibility of the buyer. Please ensure that return shipments are insured and tracking information is available.